I cant find my Playlists..

[Mathush98]

So i log into my Spotify account well after 6 months, and i cant find my playlists..

I had over 600 songs on the playlists and now everythings gone. I remember back in december i contacted Spotify regarding that i accidently connected a new account to my original account which was connected with Facebook, so that i lost all my playlists, but they recovered it for me. Now, its back to where i had issues with again. Can somebody help me? Thanks.

[Mathush98]

Oh yeah, i followed the guide to see whether i can recover the playlists, but i cant.

[osornios]

@Mathush98

Do you have a Spotify username or do you still connect through Facebook?

Using Facebook to login may create these issues, which usually are avoided by creating your account with just an email address.

Your music and playlists should be there, it's just a matter of finding the account in which they are located.

In any case, you should contact customer support again through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.