I cant log in my premium account

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I cant log in my premium account

PillowsProphet
Casual Listener

It's been a while since I changed my phone and I have no idea wich email I used on the account but I still am charged for it,I want to change the email of the account.

The only info that I have it the user name: Pillows

I dont know anything else other than I'm logged in my old phone please help.

Edit: my account logged off out of nowhere so I dont have access to it at all anymore.

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Re: I cant log in my premium account

Rock Star 24
Rock Star 24

@PillowsProphet

 

Thanks for the extra info. At this point basic troubleshooting hasn't worked.

 

I suggest you contact support so they can help you with your account

https://support.spotify.com/contact-spotify-support/

 

You may see an option to chat with support instead of email.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also:

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
6 Replies

Re: I cant log in my premium account

Rock Star 24
Rock Star 24

Hey @PillowsProphet

 

Check out this help article for tips on how to track down what email address you used:

https://support.spotify.com/article/Problems-logging-in-to-Spotify/

 

Your Spotify account needs either an email address or a Facebook account associated with it for you to log in. Here’s how to find out if you have either.

Note: You don’t need to know your username to log in.

Find out your account email address

  • Enter any email addresses you use into our password reset form. If there's an account associated with it, we’ll let you know. You can then continue to reset the password to log in.
  • Check your email inboxes, including any spam or junk folders, for emails from Spotify. If you have any, it’s likely there’s an account associated with that email address.

Create a new password

If you've forgotten your password, use password reset to create a new one.

Log in with Facebook

Select LOG IN WITH FACEBOOK

If you're unsure if your account is connected to Facebook, follow these steps:

  1. Log into Facebook and select Settings on the dropdown in the top-right.
  2. Choose Apps.
  3. If you see the Spotify icon, your account is connected to Facebook. 

Tip: Don’t want to log in with Facebook? At least try these steps to get access to the account. You can then disconnect Facebook.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I cant log in my premium account

PillowsProphet
Casual Listener

I need to reaffirm I dont have the email that I created the account anymore or I lost it.

I want to change it using my username: Pillows

When I send an email to change the password I dont get a message from any of the emails I have.

If it was from Facebook even tho it doesn't make any sense I created another account,free of course to be sure it's not from there.

 

Re: I cant log in my premium account

PillowsProphet
Casual Listener

This is my account that I am saying

Could you at least cancel the premium if you cant send me the information of it?

I dont want to pay for something I'm not using.

Screenshot_20180426-235654_Spotify.jpg
Solution!

Re: I cant log in my premium account

Rock Star 24
Rock Star 24

@PillowsProphet

 

Thanks for the extra info. At this point basic troubleshooting hasn't worked.

 

I suggest you contact support so they can help you with your account

https://support.spotify.com/contact-spotify-support/

 

You may see an option to chat with support instead of email.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also:

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I cant log in my premium account

PillowsProphet
Casual Listener

I got it fixed, thanks alot for the support and hearing me out with my issue 😘

Re: I cant log in my premium account

Rock Star 24
Rock Star 24

Glad to hear! You're welcome

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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