Hey, @calvincalimari Welcome to Spotify Community and thanks for reaching out here!
I suggest that you contact theCustomer Supportto get help on it. Just go on there and answer the questions that best explain your issue and then tap "I still need help". Fill the form and then you'll need to wait for a reply on your inbox. If you get an automated reply email telling you to check the help section or the community, you need to reply to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.
If you have any other further questions or need more help, let me know! I'd love to help!
Best Regards, hezorg
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