Help Wizard

Step 1


I cant log in to my account

I cant log in to my account

I have an account called ozgeyilgur which is premium. However I forgot my password and I dont remember which mail I used to create it so I tried to log in to all my mails but there seems to be the one that I cant open and I think that one is the email for this account. Is there a way to log in to my account or cancel my premium membership

1 Reply

Hello @Ozge3  and welcome to the community!


Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.


Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.


You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.


If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.


Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.


Have a nice day 🙂

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