I cant reset my password

Neu_meike · 2017-03-17

Hi

I got a problem with my Spotify account as I pushed the logout button by accident and cant remeber my password. The problem is now that I cant reset my password because the emailadress I am using is no longer existing.
I already sent an email to the support of Spotify but they only sent me an general answer that I should ask the coummunity.

Thank you for your help!

Sina

Maxim · 2017-03-17

Hey @Neu_meike,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

Spotify Support usually replies within 24-48 hours. Thanks for your patience. 🙂

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