I cant sign in to my prem account

[MustafaSayed811]

Plan

Pre

Country

Premium

Device

Infinix hot 4

Operating System

Android

My Question or Issue

I can't to sign in to my account 

Why ?? , I have good Internet 

[MafeG]

Hi @MustafaSayed811,

Thank you for posting on the Community!

The error that's shown on the screenshot usually happens when your account was logged out while the app was offline. But don't worry, in order to reconnect them please run a clean reinstall of the app, then you should be able to log in again. 

If you get any message saying your password is wrong, you can reset it here. 

Let us know if you have any questions.