I cant use my premium account

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I cant use my premium account

bichluong688
Casual Listener

My banking account charged fee for premium spotify account everymonth. But my account cant use premium spotify. So I dont know how to do? Could u help me resolve this problem? I have been paid for premium account for ~7 month, but i cant use premium service.

The newest bill from my banking below

 

Screen Shot 2019-08-06 at 9.25.48 AM.png

 

Plan

Free/Premium: Premium

Country: Việt Nam

 

Device

Iphone X, Iphone 6, Asus, Macbook

Operating System

(iOS 12, Windows XP, etc.)

 

My Question or Issue

 

7 Replies

Re: I cant use my premium account

Rising Star 19 Rene01
Rising Star 19

Hi,

Did you try this?

https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

 

Regards,

René

Rene01Rising Star 19
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Re: I cant use my premium account

bichluong688
Casual Listener

Thanks for your support . I tried but I dont try my problem in your link.

Re: I cant use my premium account

Rising Star 19 Rene01
Rising Star 19

Hi,

Can you logon via spotify.com?

In your bill, there is an email at the bottom, is that yours? If so, logon with this email address, use forgot password if you don't remember it anymore.

Regards,

René

Rene01Rising Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I cant use my premium account

bichluong688
Casual Listener

I still log on my account by that email, but my account is not premium. That is my problem

Re: I cant use my premium account

Rising Star 19 Rene01
Rising Star 19

Hi,

Did you signup using facebook or spotify?

 

If you signup using spotify, did you connect to facebook afterwards? If so, do you logon using facebook or spotify?

 

Regards,

René

Rene01Rising Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I cant use my premium account

bichluong688
Casual Listener

I signed up by my facebook account and then I linked my account to email.  I think so, I dont remember exactly. Now I logon by spotify.

Highlighted

Re: I cant use my premium account

Rising Star 19 Rene01
Rising Star 19

Can you try to logon via facebook?

Rene01Rising Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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