I changed the password but now I accidently made a new free-account with the same email-adress.

[JoramHeij]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Now I cannot go back to my previous account (premium) where all my old playlists are in. The strange thing is, is that I'm still paying for it and that it still exists. If I log-in with my email I now go to the new free-account i don't want.

[user-removed]

Same problem here. I DON'T understand WHY new accounts are created when an e-mail is already in use. I WASN'T able to get my previous account even if I've asked by chat as the security procedure is ridiculous. In your case, I'll stop paying for the previous account.

[Alex]

Hi folks,

Thanks for the posts.

We'd recommend reaching out about this to our support team through one of the channels here.

They'll be able to see what is happening with your accounts and help you out after verification.

Hope this helps 🙂