Announcements

Help Wizard

Step 1

NEXT STEP

I closed Facebook and now I can't get gmail access to my Premium Account.

I closed Facebook and now I can't get gmail access to my Premium Account.

This New email Acccount is for communications purpose, couldn't find another way.

 

I need you to send me links to regain access through this account or registered account ending @gmail to reconfigure Premium Account, otherwise I'll have to close it.

 

Please instruct,

 

AG

Reply
1 Reply

Hey @Arturo_Guilbert,

 

If you contact support from your old account, the support reply may probably go to the email you may no longer use.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random