I found someone else using my account

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I found someone else using my account

Aprettyflyguy
Visitor

Plan

Family Premium

Country

Netherlands

Device

It was being played from a Chrome web player, which I never use

Operating System

Windows 10 I guess

 

My Question or Issue

I woke up and turned on my laptop, and as normal spotify started up. I didn't check it because why would I? After half an hour or so I decided I wanted some music and noticed that I was listening to music from a chrome web player, which I don't use. And I was also listening to music I would never listen to because it sounded awful honestly. So I stopped the music stream, and I went straight to change my password and logged myself out everywhere. I only use my password for my spotify account, and nowhere else, so has my information been breached? I mean I hope not but I mean something had to happen. I attached a screenshot of the albums and songs that were played through my account that I did not do myself. I want to know IF my information has been breached, and if Spotify can figure out where I listened to those songs from. I can provide further details if needed.

Screenshot_4.png
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Re: I found someone else using my account

Rock Star 22
Rock Star 22

Hey @Aprettyflyguy, thanks for reaching out to the Community!

 

Sorry to hear this.

I'd recommend checking out this support article for the next steps to take.

 

Have a nice day!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Solution!

Re: I found someone else using my account

beanos
Casual Listener

Definitely change your password and then go to Account > Sign In > Account Overview > Sign Out Of Everywhere 

View solution in original post

2 Replies
Highlighted
Solution!

Re: I found someone else using my account

Rock Star 22
Rock Star 22

Hey @Aprettyflyguy, thanks for reaching out to the Community!

 

Sorry to hear this.

I'd recommend checking out this support article for the next steps to take.

 

Have a nice day!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Solution!

Re: I found someone else using my account

beanos
Casual Listener

Definitely change your password and then go to Account > Sign In > Account Overview > Sign Out Of Everywhere 

View solution in original post

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