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I get no emails to reset password to my hotmail

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I get no emails to reset password to my hotmail

Casual Listener

I have sent email to support two times now, first was 04/13-17. And 06/06-17

And gets no response back.

 

My case:

Forgotten my password to Spotify, and i get no emails to reset password to my hotmail.

Tried several times and checked both junk and inbox.

How can it be solved?

 

 

2 ACCEPTED SOLUTIONS

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Re: I get no emails to reset password to my hotmail

Rock Star 24
Rock Star 24

If you contact support from your account, the support reply may probably go to a different email you may be expecting.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

 

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Highlighted
Solution!

Re: I get no emails to reset password to my hotmail

Casual Listener

''If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.''

 

That's what happens when I send a support case, gets an email referring to help pages, I reply to this email and will see what's happening 🙂

View solution in original post

2 Replies
Highlighted
Solution!

Re: I get no emails to reset password to my hotmail

Rock Star 24
Rock Star 24

If you contact support from your account, the support reply may probably go to a different email you may be expecting.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

 

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Highlighted
Solution!

Re: I get no emails to reset password to my hotmail

Casual Listener

''If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.''

 

That's what happens when I send a support case, gets an email referring to help pages, I reply to this email and will see what's happening 🙂

View solution in original post

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