I got SheerID verification with wrong account

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I got SheerID verification with wrong account

okanerbali
Casual Listener

Hey. I just upload my documents to get SheerID verification and I became approved but I realized that it is the wrong account to get premium. So my main account is still free subscriber and I tried to do same for it but SheerID didn't let me do that because these informations have been used before. What can I do? I don't want to use premium with the wrong account.

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Re: I got SheerID verification with wrong account

Tom__
Community Legend

Hey!

 

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

 

They can look backstage at this. :)

 

Let me know how it goes :)

Re: I got SheerID verification with wrong account

okanerbali
Casual Listener

I contact with them but process is still going so I'm waiting them to solve.

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