I got charged after my 30 day free trial AFTER I canceled it. Why is this? How can I cancel it?

[anotrika]

I was charged after I canceled my 30 day free trial. How come? How can I cancel my subscription? Can I get a refund? Spotify said "We hate to see you go" when I canceled my subscription, so I know I did it right, but why did they still charge me? This is not fair.

[Peter__]

Hey!

Welcome to the community 🙂

I would highly recommend you contact the payments team directly using the online contact form. 

If you recieve an automated reply, just reply directly to that email with your message again and it will be sent to a member of the team who can help 😉

Peter