I got charged for premium and iam still on free

[Adeeb]

On 5th of January I bought my premium membership after 5 days spotify delete all of my songs and play list and says that I am free member what the **bleep** happen I have my credit card number and date purchased
Plz help I love spotify and I also dont want to happen to me again

[Maxim]

Hey @Adeeb,

Here's what to try if you've upgraded to Premium but don't see it in the app:

• Check your subscription page. Your status should be Premium.

• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction 🙂

[Adeeb]

Nope it didn't work now I want to stop my account

[Maxim]

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction 🙂