I got charged for premium and iam still on free

I got charged for premium and iam still on free

On 5th of January I bought my premium membership after 5 days spotify delete all of my songs and play list and says that I am free member what the **bleep** happen I have my credit card number and date purchased
Plz help I love spotify and I also dont want to happen to me again
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3 Replies

Hey @Adeeb,

 

Here's what to try if you've upgraded to Premium but don't see it in the app:

 

    • If you're on Premium, try signing out and back into the app.
    • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Upgraded-not-Premium-twitter_support.png

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Nope it didn't work now I want to stop my account

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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