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I got charged twice

I got charged twice

Avatar of Emelyy_castillo
Casual Listener
2016-04-05 11:28 PM
I got charged twice
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2 people had this problem.
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3 Replies

Avatar of ryanmedia
Roadie
2016-04-06 01:14 AM

Hey @Emelyy_castillo, and welcome to the Spotify Community!

 

How long have you been charged twice or is this the first time?

ryanmedia | Rising Star & Twitter Expert | Spotify RSP

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If you like my post - Please add Kudos to it.



Note: I'm not a Spotify employee.
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Avatar of Emelyy_castillo
Casual Listener
2016-04-06 05:06 AM
It's the first time
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Avatar of ryanmedia
Roadie
2016-04-06 05:44 AM

It is possible that you have clicked on the upgrade button more than once (and both payments were credited to your account).

 

Please contact Spotify Support via any of these links and they'll help sort this out for you.

 

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

ryanmedia | Rising Star & Twitter Expert | Spotify RSP

If this post solved your issue - Mark it as a solution.
If you like my post - Please add Kudos to it.



Note: I'm not a Spotify employee.

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