I got premium, also pay for it, but I can not cancel it.

[alwaysalwinn]

Hello,

my name is  Alwin comming from the Netherlands,

so my problem, A few months ago, I wanted to try Premium, I enjoyed it a lot the last months!

but now i realise I dont realy have the money in spare, so i wanted to cancel it.

Now i searched and searched, but it says I dont have premium. But strangely my phone says I do, it lets me listen offline, and I pay for it.

how can i cancel my sub. to premium now than?

I would be very happy if some one could help me.

Greetings,

Alwin

[Pete]

Hey @alwaysalwinn

It sounds like you may have a second account. Do you login via Facebook on your mobile device by any chance?

[alwaysalwinn]

I got two accounts i belive, one that i have to log into with Facebook.

and the other one that has the premium on it, This one.

when i see my name on my phone it says "alwaysalwinn-nl" though, is it an other account then maybe?

[alwaysalwinn]

realy i get no help at all?

I want my sub, canceled, or i will sue you.

I am not kidding.

you are taking money from me for something i dont want.

Already searched in the EU rules, and guess what its not allowed.

[Pete]

Have you tried logging in to your Facebook Spotify account on our website?

We'd suggest reaching out to our support team regarding this - due to the nature of the issue, we're not able to sort this on the Community forum. You can reach out on Twitter or using the contact form.

[alwaysalwinn]

already tried that yhea.