I have a Premium account linked to a Facebook account that no longer exists.

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I have a Premium account linked to a Facebook account that no longer exists.

user-removed
Not applicable

 I have a Premium account linked to a Facebook account that no longer exists. I can not connect to spotify anymore. how to do ? thank you

4 Replies

Re: I have a Premium account linked to a Facebook account that no longer exists.

Rock Star 14
Rock Star 14

Hey there @user-removed,

thanks for posting in the community !

 

The quickest way to encouter this issue you're having is to (if possible) activate you FB account again, require back all info and disconnect the two, create a new account and merge them.

 

In addition if this doesn't help and you can't access your account page online and cancel the subscription, please contact support through this help article and have them take a closer look.

 

Hope this helps =)

OneByBooRock Star 14
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Re: I have a Premium account linked to a Facebook account that no longer exists.

user-removed
Not applicable

Thank you very much for your answer. unfortunately my tv account has been deleted and it's impossible for me to reactivate it

Re: I have a Premium account linked to a Facebook account that no longer exists.

user-removed
Not applicable
Thank you very much for your answer. unfortunately my tv account has been
deleted and it's impossible for me to reactivate it
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Re: I have a Premium account linked to a Facebook account that no longer exists.

Moderator
Moderator

Hey @user-removed.

 

Thanks for getting back to us!

 

There is one thing you can try but it will only work if there is an email address registered in your account. Head over here and put the email address that you used to sign up for the Facebook account. You can then request a password and use the email address as a username.

 

Hope that works. Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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