I have a premium plan, but i still have ads playing.

[#1]

I have a family plan. But ads are still playing between my songs.

[Elena]

Hey there!

Thanks for posting on the Community! This doesn't sound right and we'll do our best to help you out with that.

The most common reason why this might be happening is that you have 2 accounts with Spotify and you have happened to log in to the one which is on our free service and not the one that you have updated to Premium.

Can you start by taking a look at your Receipts page and if you see your payment there make sure you are using the same log in to get into the app.

If that doesn't help you can check out this page to see what you can do to locate your second account. 

Keep us in the loop!

[marcelamoisesmayra]

Tenho o plano familiar e meus familiares recebem anúncio e não conseguem voltar às músicas 

[tjjago]

Tenho o plano pago e começou a aparecer anúncios 

[Yordan]

Hi, @tjjago,

I hope you don't mind me replying in English.

Do you get ads during playback? Note that while Spotify doesn’t play ads that interrupt the music listening experience of Premium subscribers, some podcasts may include advertising, host-read endorsements, or sponsorship messages.

If you're hearing ads while listening to music, you might have accidentally logged in to another account. Refer to the article provided above by @Elena for more info on how to get back in your Premium one instead.

Cheers 🤘