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I have a rogers account with free premium Spotify but cant use it

I have a rogers account with free premium Spotify but cant use it

I have rogers free spotify and I cannot use it. I log in and out and it still wants to charge me. Rogers says they cannot help me

 

 

Ryan

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1 Reply

Hey @SarahKnight1,

 

Try logging into your account settings on your browser with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. It should read 'Your subscription is associated with our partner Rogers'.

If that's the case, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

If your subscription appears as Free, you may need to link your Rogers account to your Spotify again through MyRogers. More info here.
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