I have a transcript from live chat which has not been resolved, how do I access again?

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I have a transcript from live chat which has not been resolved, how do I access again?

Newbie

Hi,

 

I have a live chat transcript and I was cut off. I am not able to find how to access the live chat again. I have had the issue since around November and currently paying (although my main concern is I want to access my music) and I would like to follow up again to get this resolved.

 

Can someone please tell me how to access live chat again or where I can send a copy of the tanscript to for someone to contact me and resolve?

 

Thanks.

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Re: I have a transcript from live chat which has not been resolved, how do I access again?

Community Manager
Community Manager

Hey there, @michelleadam

 

Thanks for coming to the Community!

 

Sorry to hear this. We'd recommend reaching out via a new Chat, and they'll take a look.

If not, Support can help too. You can reach them one of these ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

 

Let us know how it goes 🙂

 

Thanks,

/M

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