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You should contact customer support and explain them the situation.
Use this link:
https://support.spotify.com/contact-spotify-support/
They'll help you out. They take, at the most, 24 hrs to get back to you.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.
Your banks customer service or Spotify’s customer service ?