I have been charged and have a free account.


I have been charged and have a free account.


I realized that I have been charged by ADY*Spotify for four months, but I have a free Spotify account. Can someone please help me figure out what these charges are and if I need to contact my bank. Please help. Thank you. 

1 Reply

Rock Star 24
Rock Star 24

Hey @elisemunoz,


It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails--that will mean your extra account is registered with that email.

- If you don't have another email address, note how you log into the Spotify app usually.
- If you use your Facebook details try entering your Spotify username (if you created one originally).
- If you use your Spotify username try entering just your email address.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.