I have been credited 9,99 though I only have spotify free.

[piitulaine]

I have spotify free. Now I notice that since August 2016 Spotify has credited 9,99 € monthly from by bank account.

[KatesHere]

Hey there @piitulaine, welcome to the community!

That doesn't sound good! Can you make sure you're logging in the correct account?

Try the following:

1. Check your subscription page. Your status should be Premium. 
2. If it says Premium, try signing out and back into the app. 
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If that isn't helpful, please take this survey that can point you out in the right direction.

Let me know how it worked out!

K

[piitulaine]

I can't remember having any other accounts. The one I'm using is free, and I don't have any receipt for that.

[KatesHere · Accepted solution]

Hey again 🙂

Make sure to check any other possible email addresses (don't forget to check your Spam folder in case it hid there!) you have, to see if on their inbox you find the receipt for the Premium account.You can then use the details mentioned on that receipt to find your account.

However, if you still can't find it, please get in touch with a member of the Spotify staff so that they can take a look backstage for you. You can drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!

Support usually gets back to save the day within a day or two 🙂

Hope this helped more!

K