I have been hacked!!! Plz help me

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I have been hacked!!! Plz help me

Cecilialindahl
Casual Listener
I just received an email saying that my email address linked to my Spotify account has been changed, and now I cant log in. I have premium. Can the hacker now see my credit Card info??? Plz help me!!

My account namne is Celialind
3 Replies

Re: I have been hacked!!! Plz help me

MattSuda
Community Legend

Hey @Cecilialindahl

 

I suggest you contact support so they can help you


https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

When filling out the contact form make sure to put an email address that you can be reached at.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

Re: I have been hacked!!! Plz help me

Cecilialindahl
Casual Listener
Thank you I did that and the reply said : Thank you well get back to you at (the hackers email address), but I wrote my email so hopefully theyll see that.
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Re: I have been hacked!!! Plz help me

MattSuda
Community Legend

Sign out of Spotify (make sure you are not logged into any Spotify account)

 

and then follow this link to submit the contact form:

 

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

It will allow you to enter an email address they can contact you at. I linked to the right contact form in my first post, but I guess it doesn't work anymore if you are logged in. Sorry about that.

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