I have been hacked

[inveit]

Dear Spotify,

I am 100% certain I have been hacked. I know this because I was booted off my mobile spotify with the message saying that my pasword was invalid. I reset my password and it worked for about 10 minutes. After that 10 minute period my spotify booted me off and when I went to log in again my password had again been reset. Only this time, the email was also changed. I quickly went to my desktop spotify which was still logged in and went to the account settings and noticed that my email had been changed. I would really like my account back, or my premium cancelled. Please can someone do one of the following:

1. Recover my account (I can PM the username and other details if needed, this is on a new account since I can't log into my original one)

2. Delete my premium subscription (it requires a password which I don't have)

3. Delete my account (Sure I'll lose some playlists but at least I can get another account)

Someone please help.

[Erkan_Yılmaz]

Please contact support (1).

They usually reply within 1-2 days.
You'll get an automated reply email, on which you need to reply back.

(1) https://www.spotify.com/about-us/contact/contact-spotify-support/

[MattSuda]

If you account is hacked, it is best to use this contact form:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

[alex_varde]

Hi,

My account has been hacked as well. Just hours after I took up the offer to upgrade it. 

I tried the Contact form but the hacker has changed both my password and the e-mail address so I won't get any reply from Spotify to my own e-mail address. How do I sort this out as soon as possible and how do I make sure someone doesn't do it again ?

Am in bits here and don't know what to do. 

[anjieeeeeeeeee]

Use this anonymous contact form to get in touch with the Support team using your own email address.

It would be best to provide your username right away so they can locate it for you.

[alex_varde]

That is no good as whatever the reply is I won't see it with it automatically being e-mailed to the e-mail address the hacker changed mine to. Have just tried it again and it says the same. So not only have I wasted my time doing this twice now but twice the hacker will now know what I have said to Spotify in the Contact form, both the normal one I used first and the one you just gave me.

I cannot believe am paying for some thieving **** in Russia (according to the changed e-mail) to have a stolen Spotify account and there seems nothing I can do about it. And seemingly no-one neither I can get in touch with to sort it.