I have being incorrectly charged

[user-removed]

Firstly, its awful that I can't email Spotify for support.

Secondly, i have being charged after i had cancelled my service. How do I get this refunded?

[OviiiOne]

Hi there!

I'll escalate your case to support. 😉

[art-divin]

Hello,

I have the same issue: I have been charged for Premium, even though I've cancelled my subscription from account settings.

Support really lacks email, as well as cancellation should be confirmed via email...

Thanks in advance!

[user-removed]

Hello,

I also have the same issue. I cancelled my premium around the beginning of the month. I was surprised when I received the notification email that my paypal was charged for another month of premium service. Now when I log in to my account it still shows as premium even though I cancelled it. How can this happen?

Thank you for your help!

[Pricilla]

Hey everyone!

Welcome to the Community.

If you have canceled your subscription you should have received a confirmation email. It's always good to check your inbox/spam.

In case you didn't get it, please give it another try via your subscription page. You'll then receive a confirmation email shortly after that. 

Let us know how you get on.

Thanks!

[art-divin]

Hello,

While posting my original response here in this topic I've tried to cancel my subscription again. No email received.

This is a bug and I don't want to pay for premium anymore. I want my money back.

Thanks for your cooperation.

[Pricilla]

Hey,

Sorry to hear you're still not getting a confirmation email.

In this case, the best thing to do is to get in touch with our Support team through the contact form. They'll get back to you as soon as possible via email and help. 

We'll be right here if you need us.

Thanks!

[wetlander]

Similar issue: double billed $9.99 in March and April 2015, for a Subscription that was to bill $9.99 quarterly: is anybody home at Spotify Subscriptions??? Mark

[Pete]

Hey @wetlander

The best thing to do is to get in touch with our Support team through the contact form. They'll get back to you as soon as possible via email and help.