I have just signed up for Premium for Family, instead of tre account? Are they closed?

[sarahsch]

I have just signed up for Premium for Family, instead of tre accounts.

Around 23. december 2016 we signed up for a tre month period at the cost of kr. 9,-.

Is those accounts closed after I have signed us for the Family at the cost of kr. 149,- per month?

Best regards,

Birgitte

**********@stofanet.dk

[ErikG]

Hi.

If the accounts are subscribed directly with Spotify the regular Premium fee will put on hold, and will resume if/when the accounts leave the Spotify Family plan.

If they are subscribed via a third party the account(s) will have to be cancelled before joining the Spotify Family subscription.

Some more information can be found here:
https://support.spotify.com/account_payment_help/subscription_information/premium-for-family/

[sarahsch]

Hi again

I have just been charged for kr. 99,- just for me and not for my children, who are part of the premium for family.

How do I get it back? And how do I avoid it next month?

Best regards,

Birgitte

[ErikG]

I suggest you to contact Spotify support so they can take a look, can be done here:
Contact form:
https://support.spotify.com/contact-spotify-support
Facebook:
https://www.facebook.com/SpotifyCares
Twitter:
https://twitter.com/spotifycares

Note that contact form is email based and you might have to reply to a no-reply email. It usually takes 24-48 hours to get an answer.

[sarahsch]

Hi Eric

Thank your for your help, I will contact Spotify support.

Best regards,

Birgitte