I have lost my Spotify Premium subscription

[cheyloveday]

HI there,

Ive been using my Spotify Premium account for a while now, which I received via my Vodafone contract. However, it has very recently stopped working and looking at my account details it says that I only have the free version!! WHat has happened to my account and why has it stopped being Premium!? ANy help would be greatly appreciated.

Thanks!

[Peter__ · Accepted solution]

If you are definitely logging into the correct account, you will most likely need to get in touch with Vodafone as they control your subscription.

[cheyloveday]

Yep, Vodafone randomly cancelled my premium subscription then took a week to reinstate it, but it's now back! Thanks for your response!

[Peter__]

Silly Vodafone, hope they knocked a few ££ of your bill for the inconvenience!

Glad you are back up and running. 🙂

[Laceymay2016]

I am also having the same problem except I lost mine because my phone reset to factory settings. Best bet would be to go to Vodafone store. I went today and she said she could get it back but I couldn't remember the account details but I have done it now so I'll be going back Monday. Not much info but hope it helps