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I have lost my Spotify Premium subscription

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I have lost my Spotify Premium subscription

HI there,

 

Ive been using my Spotify Premium account for a while now, which I received via my Vodafone contract. However, it has very recently stopped working and looking at my account details it says that I only have the free version!! WHat has happened to my account and why has it stopped being Premium!? ANy help would be greatly appreciated.

 

Thanks!

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Accepted Solutions
Marked as solution

If you are definitely logging into the correct account, you will most likely need to get in touch with Vodafone as they control your subscription.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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4 Replies
Marked as solution

If you are definitely logging into the correct account, you will most likely need to get in touch with Vodafone as they control your subscription.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Yep, Vodafone randomly cancelled my premium subscription then took a week to reinstate it, but it's now back! Thanks for your response!

Silly Vodafone, hope they knocked a few ££ of your bill for the inconvenience!

Glad you are back up and running. 🙂

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

I am also having the same problem except I lost mine because my phone reset to factory settings. Best bet would be to go to Vodafone store. I went today and she said she could get it back but I couldn't remember the account details but I have done it now so I'll be going back Monday. Not much info but hope it helps

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