I have lost my acccount details but I'm still paying for premium! Please help!

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I have lost my acccount details but I'm still paying for premium! Please help!

user-removed
Not applicable

I have lost my acccount details but I'm still paying for premium! I lost my old phone and have a new device and my email and facebook don't get me to my Spotify Premium account. Is there anyway Spotify can trace my account please?? 

4 Replies

Jacob
Rock Star 17
Rock Star 17

Hey @user-removed, welcome to the Spotify Community!

 

All you need to do is get in contact with Spotify support and provide your payment details and they can trace it to your account. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. You can also use the online contact form on this website if you would prefer to communicate by email. They usually respond within 48 hours!

 

Please let me know if I can do anything more for you 🙂

JacobRock Star 17
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user-removed
Not applicable

Thank you very much!

ErikG
Roadie
Hi.

First try the reset password function, if you already have I recommend you to contact Spotify support. Can be done here:
Contact form:
https://support.spotify.com/contact-spotify-support
Facebook:
https://www.facebook.com/SpotifyCares
Twitter:
https://twitter.com/spotifycares

Note that contact form is email based and you might have to reply to a no-reply email. Be ready to provide necessary information about your account.

user-removed
Not applicable

Thank you!

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