I have lost my account

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I have lost my account

jaltosaar
Casual Listener

For some reason I was logged out of my Spotify application and had to reset my password. Spotfiy seems to have  taken me back to what looks like an old account and  all playlists have disappeared.

FYI, I have never linked Spotify to my Facebook account. Please help!

6 Replies
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Re: I have lost my account

jnorris170
Community Legend

Hey @jaltosaar can you check your email, and find the email you got from Spotify and make sure you are using the correct username?





Like my post and accept as a solution if I've been helpful!

Just livin' it up in the USA!

DISCLAIMER: I do not work for Spotify. I just enjoy helping people solve their problems and get back to the music!

Re: I have lost my account

jaltosaar
Casual Listener
I just checked and it is the same username.

Re: I have lost my account

jnorris170
Community Legend

Make sure you are looking at the email you should've gotten when you signed up for the account, not when you changed your password. Also, double check your permissions in Facebook to be absolutely sure you never accidentally linked the account
You can find info for how to check Facebook permissions here.





Like my post and accept as a solution if I've been helpful!

Just livin' it up in the USA!

DISCLAIMER: I do not work for Spotify. I just enjoy helping people solve their problems and get back to the music!

Re: I have lost my account

jaltosaar
Casual Listener
I just checked and Spotify is not listed under my Facebook apps.

Re: I have lost my account

jnorris170
Community Legend

Okay @jaltosaar thanks for checking that. 

 

Did you make make sure you were looking at the correct email?





Like my post and accept as a solution if I've been helpful!

Just livin' it up in the USA!

DISCLAIMER: I do not work for Spotify. I just enjoy helping people solve their problems and get back to the music!

Re: I have lost my account

jaltosaar
Casual Listener
Yep, only email I have!!
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