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I have never had an account before but it tells me that i have and am not eligible but charges me

I have never had an account before but it tells me that i have and am not eligible but charges me

I have never had an account but signing up for t the trial it said i had and wasn't elidible, then charged me the 99 cents anyway.
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1 Reply

Hey @bobandmarnie97

 

Thanks for posting in the Spotify Community.

 

This would be something we'll need to investigate behind the scenes. To do so, reach our contact form and let us know the 8 digit case #. We'll make sure the Accounts team get this looked into for you.

 

Should you receive an automated answer, reply back to it and this will make sure that the correct team get your email.

 

Thanks.

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