I have premium. Won't let me change location.

[ragoflex]

And therefore won't let me change my payment method to a card from my current country.

I'm registered with Spotify in the UK. I live in the UAE. Want to use a UAE card.

It won't let me change my location to the UAE because I already have premium.

Spotify -- I am trying to give you my money! Please let me!!

[Billy-J]

Hey @ragoflex, thanks for reaching out to the Community!

Generally, when you have a Premium subscription, you do not need to change your country or region settings unless you will be living there permanently or for a while. In your case, you should be able to update your payment method by following these steps: 

1. Log in to your account page.
2. Under Your plan, click UPDATE next to your payment method.
3. Enter a new payment method issued in your new country or region.

Please make sure that you are not using a VPN when doing this. If you're still having issues, try the same steps using a different browser or private window. If that still doesn't work, send me a screenshot of any error messages you receive, and we will go from there.

Let me know how this goes!

[EAKyr]

I'm trying to the same as ragoflex (moved from Netherlands to USA). Trying your suggestion Billy-J leads to the message your card and country don't match. In short, to add a card from different country you need to have changed your country first

[seebleeklee]

Hi there, I've tried this but it won't let me change the country from NZ to Australia - I just keep being taken to a page that says "Sorry you are not eligible for that plan".

When I try and just add the Australian card it says I need to change country first, and yet I can't do that in the first place - very frustrating!

[Billy-J]

Hey folks,

Thanks for the replies! In this case, you'll have to cancel your subscription and wait until your account reverts to Free. Once you're on Free, you can change your country by following the steps here.

Hope this helps. 

[seebleeklee]

Ok thanks - why do I need to move to a free account to make this change?

[Chapman2024]

Hello,

I am having the same problems - account is Premium Family in Germany but residing in Thailand right now. I can't change the country because it's greyed out, cannot add a Thai debit card because the system says that country and payment method don't match. Tried it on different browsers with Thai IP's.

Best Regards

[#8]

I moved from Ukraine to Poland 2 years ago and I can't change the country but I need to as I don't have money anymore on my Ukrainian card, but I can't use Polish card without changing the country. And it's impossible to do in settings as it's grey and unclickable, what should I do?

[Billy-J]

Hey folks, 

In this case, you'll have to cancel your subscription and wait until your account reverts to Free. Once you're on Free, you can change your country by following the steps here. Let me know if that changes anything!