I have problems please

Solved!
Reply
Highlighted

I have problems please

Casual Listener
  • Hello to you surfers, since a few days I can not reconnect to my account sporify free, I'm on iphone 6s and it disturbs me, please
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: I have problems please

Rock Star 11
Rock Star 11

Hi @Paul81!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

 

I'd also need a bit more info: What happens when you try to log in?

 

I'll see what I can suggest next! Make sure to ask any other questions, I'll be happy to help.

 

Cheers, Jose 🙂

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

4 Replies
Solution!

Re: I have problems please

Rock Star 11
Rock Star 11

Hi @Paul81!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

 

I'd also need a bit more info: What happens when you try to log in?

 

I'll see what I can suggest next! Make sure to ask any other questions, I'll be happy to help.

 

Cheers, Jose 🙂

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Highlighted

Re: I have problems please

Casual Listener

I tried to reinstall the application many times, but without success, and also I'm not in a country where spotify works, and I use a vpn to connect to my spotify ... I'm in the latest version of ios 11 and the same for spotify

Highlighted

Re: I have problems please

Rock Star 11
Rock Star 11

There we go, haha. VPN can often be interfering with things.

 


Does the same thing happen on the web player, or a different device?

 

 

Keep me posted

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: I have problems please

Rock Star 11
Rock Star 11

I also recommend checking out this Spotify Answer for more info with log in problems.

Also know that Spotify is launching regularly in countries around the world. Sign up here to be first to hear.

Thanks!

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS