Hey @Emile1233, welcome to the community!
It sounds like you may be logging into the wrong account. Try going to the password reset page, and enter any possible e-mails or usernames that you may have. Once you have located your accounts, for each account, go to the Subscription Settings page to see which account has the subscription. Let me know how it goes! 🙂
If your case is resolved, please click the 'Accept as Solution' button and add your kudos!
