I have spotify premium problems

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I have spotify premium problems

Newbie
I have a premium account set up to my debit card and there is definitely money on there to cover the $10 a month. However, the site is saying that I am not registered for premium that I am registered for free. If I'm paying for premium why am I not able to use it?
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Re: I have spotify premium problems

Spotify
Spotify

Hey Whipstick!

 

The reason your account is on free is because the last Premium payment didn't go through. 

 

I recommend making sure you card still meets all of the necessary requirements to work on our site (especially being open for e-commerce and foreign transactions): http://www.spotify.com/help/faq/premium/payment-problem/

 

Another option is opening a PayPal account and paying via that method. 

 

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