I have two accounts - I should only have one!

[eleftheria25]

Hello!

So, I first signed up to Spotify using an email address and used the free version.

Later on, I linked (at least I thought I did) this account to Facebook.

It looks like what has happened that I have actually signed up for another account through Facebook and now the two accounts are separate.

I found out because I just upgraded my email address account to premium and am using the free trial. I tried to link it to Facebook in the app and it said it was already linked. I then tried unlinkjng etc. through Facebook and logged out of my account entirely. I went to log back in and instead of using my email address, i chose "log in through Facebook". This took me straight to another account and is linked with my Facebook but I only have one playlist and 11 followers whereas on my other account, I had several playlists and 0 followers.

I also tried searching for my username through my Facebook Spotify and have found myself so they must be separate.

My question is - is there a way of merging these accounts? Should I cancel my premium trial and account and do it through Facebook instead? Or vice-versa? It's the same email address that I use for Facebook and Spotify so I'm not sure why this has happened.

Any help would be greatly appreciated!

Thanks, E.

[LordRollin]

Hi @eleftheria25. Merging the two accounts shouldn't be too much trouble; this happens all the time. You'll simply want to reach out to support and let them know what's going on, and they'll be more than happy to take care of it for you.

Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

Please don't hesitate to let me know if there's anything else I might be able to assist you with. Cheers!