I just upgraded an account I didn't want to.

[user-removed]

Good evening.

Today I was trying to upgrade my account Arnau EC, the one I have linked with facebook and where I have all my playlists saved.

Sadly, and because I checked another account I had before, the cache got stucked on my browser and instead of upgrading the account I wanted ([EMAIL ADDRESS REMOVED]) I have upgraded the one I didn't([EMAIL ADDRESS REMOVED]).

I have already canceled the subscription and I'd like a refund, as I will be upgrading the other account right now.

Thank you and I hope we can solve this problem.

[Maxim · Accepted solution]

Hey @user-removed,

If you think that you're eligible for a refund, please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 48 hours.