I lost my account

[user-removed]

When im checking my email yesterday, i got an email from you but it all write in Italian. By translated, it mean someone has changed my account email to another one. I've sent a mail to you to ask for disable my payment from that account but hear nothing from you 😞  i've made a new one and pay for premium with the same visa. Please remove the payment from my hacked account. I dont want to pay twice per month.

[Loxer]

Hey @user-removed and welcome to the Community.

Hope you're doing great!

I noticed that this email you've received is a scam. Please login in to your previous account to cancel the Premium subscription.

If you're having trouble logging in to it check this support article for more help.

Let me know how that gose  🙂

[Jaelynkellis]

The same thing happened to me and it doesn’t allow me to log back in to my account. I have also written to the email address it gave in the “spam” email several times with no response. I don’t want to make a new account and repay for premium, is there a way to get back into my account?