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Plan
Premium
Country
US
My Question or Issue
Today, all my devices (desktop and phone) asked me to login to spotify, but I couldn't, then I tried to reset the password but the app (web and android) gave me an error saying the email did not exist!!! Then I tried to login with facebook and everything looks like a new account, I guess it is, because I can't seen my playlists and songs.
This is very frustrating, how the heck this happened, even if I wanted to cancel my account, it'd be impossible as I can't freaking login to my premium account...
Can anyone help me here?
Hey @user-removed - welcome to the community!
I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.
If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?
I'll see what I can suggest next - Hope this helps 🙂
@joinvilleb someone took over my account. I am in the process of getting it back.
Regards and ty!
Sorry to hear that someone has gained access to your account. In this case, I would contact Spotify directly here.
Hope this helps!
I did and got it back. Spotify needs 2FA, I guess thinks like Spotify cracker are still a problem.
At least premium users should demand 2FA, I just sent a tweet to @SpotifyCares.
I am so glad you got your account back! I totally understand 🙂 I hope this helps 🙂
Have a good day!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…