I'm Being Charged but I don't have a Subscription! It shows it's free!

[rainssyyu]

I want to cancel my subscription, but I can't find any subscript, but spotify do charged my money!!!!!

[rainssyyu]

How i can solve it?

[Maxim · Accepted solution]

Hey @rainssyyu,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails--that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[user-removed]

You might have a dublicate account or maybe you subscribed through Apple, check out the tutorial below to cancel your Apple subscription.

https://support.apple.com/en-us/HT202039

If that doesn't help you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you with this, you can also Tweet / DM @SpotifyCares.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply email address) and one of the customer services agents will get back to you as soon as possible. Give it 24 to 48hrs, also make sure you're checking your Spam/Junk folder because sometimes emails might end up there.