I'm Spotify Free, but I'm being charged $9.99.

[bbegelman]

My account says I'm Spotify Free, but my credit card was charged $9.99.

I can't seem to cancel this thru Spotify.

Suggestions? Where is customer service link?

[Maxim]

Hey @bbegelman,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[bbegelman]

Thank you for the quick response.

I have no other email addresses or accounts with Spotify.

In any event, is there a number for Customer service?

I would like to cancel whatever the $9.99 is for.

[Maxim]

Spotify doesn't offer customer support over the phone but you should reach out to them through one of the channels below so they can take a closer look at your issue. Thanks! 

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.