I'm being charged extra

[JeffreyHamill]

Hi Spotify,

I'm a college student using your student subscription (and have been for going on three years now) services for Premium. My issue is that on my bank statement over the past three (possibly more) months, I have been paying my $5 monthly fee, PLUS an additional $35 charge!

I love Spotify, I really do. But if I don't get that money back (over $100!) I'm canceling. Help?

[KatesHere]

Hey there @JeffreyHamill and welcome to the community!

That doesn't sound right. Are you sure you don't have multiple accounts with Premium? I'd suggest you get in touch with a member of the Spotify staff so that they can take a look under the hood for you. To do that, try sending them a tweet or DM @SpotifyCares or by using the contact form. You need to make sure in the latter case, to reply back to the automated email you'll receive even if it's from a no-reply!

Support usually gets back within 24-48 hours.

Hope this helped!

K