I'm being charged for premium but my account reverted to free

[BambiBambi]

Any help guys? I need to hear some music 🙂

[BambiBambi]

Logging in with Facebook and getting reciepts to that account also.

[Taylor]

Hi, and welcome to the community!

Are you sure you're logging in with the right details? It's very easy to have both a Spotify and facebook login.

If you are sure, I suggest you submit an online contact form; and someone at Spotify can look into it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂

[BambiBambi]

I did and they already e-mailed me back. Thank you! Maybe it's at their end.

[Liam]

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@BambiBambi wrote:

I did and they already e-mailed me back. Thank you! Maybe it's at their end.

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If you've emailed them, all you can do is wait.

Are you 100% sure you're using the correct account? It's possible you have two accounts - one with Facebook, one with a Spotify login 🙂

Liam