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I'm being charged for premium but my account reverted to free

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I'm being charged for premium but my account reverted to free

Casual Listener

Any help guys? I need to hear some music 🙂

4 Replies

Re: I'm being charged for premium but my account reverted to free

Casual Listener

Logging in with Facebook and getting reciepts to that account also.

Re: I'm being charged for premium but my account reverted to free

Community Legend

Hi, and welcome to the community!

 

Are you sure you're logging in with the right details? It's very easy to have both a Spotify and facebook login.

 

If you are sure, I suggest you submit an online contact form; and someone at Spotify can look into it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

 

Anthony 🙂

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Re: I'm being charged for premium but my account reverted to free

Casual Listener

I did and they already e-mailed me back. Thank you! Maybe it's at their end.

Re: I'm being charged for premium but my account reverted to free

Community Legend

@BambiBambi wrote:

I did and they already e-mailed me back. Thank you! Maybe it's at their end.


If you've emailed them, all you can do is wait.

 

Are you 100% sure you're using the correct account? It's possible you have two accounts - one with Facebook, one with a Spotify login 🙂

 

Liam

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