I'm being charged twice

[iluketina]

Why am I being charged twice? Please stop, and give me back my money.

[Maxim]

Hey @iluketina,

I'm sure we can help figure out what's happened here.

First of all, did those payments come out of your account on the same day? If so you probably just hit the upgrade button more than once (and both payments were credited to your account). You can double check this by going to your Subscription Page and confirming your next payment date is more than 1 month away.

[iluketina]

They both come out on the same day, and it has happened twice now for the
past two months. My next payment is one month away.

[Maxim]

It's possible that you have more than one Spotify account.

• Check with your friends/family to see if anyone you know subscribed with your payment details.
• Make sure you haven’t started an additional Spotify Premium subscription.

Spotify sends a receipt to your inbox when you start a new subscription. So check all your email addresses. If you find a second account, log into it, and cancel the subscription.

Let me know how it goes :).

[iluketina]

No it is not. No one is using my payment details and I only have one
receipt in my inbox.

[Maxim]

Alright, please get in touch with Spotify Support. They will take a look at your request and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 48 hours.