I'm being double charged

bkainteractive

Hi

 

Here is my receipts but I got charge twice on 24 April and 29 April for $12.99 on our credit card, could you please explain ?  Would it be for the month of Mar'13, please find attached for the charges from our credit card.  But from our account which is only showing 1 payment to be paid.  Could you please investigate, otherwise a refund would be apprecaited.  Thanks you, cheers

 

24 Apr 2013
premium x 1
Purchase 

 

 

12.99 

 

29 Apr 2013
premium x 1
Purchase 

 

12.99

 

Your receipts

 

Back to the subscription page

 

Order IDDateProduct descriptionPrice
200955242017 2013-05-27 1 month of Spotify Premium $12.99
187417665010 2013-04-27 1 month of Spotify Premium $12.99
174732652014 2013-03-28 30 day of Spotify Premium $0.00
Reply
1 Reply

Taylor

Hi, and welcome to the community!

 

As this is  a payment issue, I suggest you submit an online contact form; and someone at Spotify should be able to refund you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

 

Anthony 🙂

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