I'm not PREMIUM but I'm still paying 9,90/month!

[ale1917]

I need your help because i couldn't find any answer to my problem. I started the Free Period of 30 days but I broke up the subscription before the end of the 30 days period. I'm not PREMIUM but I'm still paying the amount/month. How can I solve this problem? Thank You.

[Maxim]

Hey @ale1917,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[ale1917]

Thank You @Maxim,
but I'm sure that my mobile Spotify account is the only I have so I registered with this email. I log into the Spotify always as a Free Account, in fact the app advises me to pass to a PREMIUM Account. I thought that I closed up succesfully disinstalling the app and deleting all the data and caches. 

[Maxim]

Alright. If you think that you don't have another Spotify account, please get in touch with Spotify Support so they can look into this.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[ale1917]

Thank you, very helpful!