I'm not abroad!

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I'm not abroad!

avaaa
Casual Listener

Plan - Free

Country - Germany

 

Device - IPhone XS Max, Macbook 

Operating System - IOS 14.3, MacOS

 

 

My Question or Issue -  Hii!  I've had spotify for about two weeks now, and I absolutely love the service but I have no need for a premium account.  Anyways, I tried to open up the app the other day, and I received a notification saying something along the lines of, "You can't use Spotify abroad for longer than 14 days.  To continue using update your location at Spotify.com".  I'm very confused because I am not abroad, nor have I even traveled to another place due to the covid situation.  I am not using a VPN or private network either.  I live in Germany and I double checked that's where my IP address is as well as making sure that it's the region I set on my phone.  When I go to the Spotify website, I am able to log in but the only country I can set it to in the dropdown menu is Germany, there are no other options.  After having zero luck I even emailed the Spotify help team (which no offense- but it wasn't very helpful).  As I keep getting transfered to different people who keep telling me the same thing, "Try from a different network."  I don't have another network to try from, which they can't seem to understand.  My friends with free accounts don't seem to have this issue.  I just want to log into my Spotify account :(.  I would hate to have to switch to a different app after hours of dedication I put into my playlists.  Does anyone have a solution to this?

 

1 Reply

Ver
Moderator
Moderator

Hey @avaaa,

 

Thanks for posting here in the Community 🙂

 

It's a good idea to try with another network. That way we can check if the connection is causing this issue.

 

Could you try with another network, for example with a friend's WiFi? Are there any changes?

 

Keep us posted! We'll be right here if you have any questions.

VerModerator
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