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I'm on a premium account but I have foreign ads on the podcast I listen

I'm on a premium account but I have foreign ads on the podcast I listen

I'm on a premium account but I'm listening to foreign ads on the podcast I usually listen

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3 Replies

Hey @Msmariaalvarez, and welcome to the community.

Hope you're doing great! 

 

Can you try logging out/in to see if that makes a difference? If that doesn't help, try a clean reinstall of the app following these steps.

 

Also, could you send me a screenshot of the ads being shown (make sure to hide sensitive info when posting to the community)?

Keep me in the loop 🙂 

Billy-JSpotify Star
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I have reinstalled the app and nothing has changed. The ads are audio based. I may be able to record them if it is helpful

Hey again @Msmariaalvarez.

 

Apologies for the late reply, as I was checking this out further for you. Could you provide me this info:

  • Does this happen with a certain podcast
  • Could you send me the links to all the podcasts this happens with (or songs)?

Thanks! I look forward to your reply 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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